jeeta1 Privacy Policy

1. Introduction

jeeta1 ("we", "us", or "our") operates the online casino and sports betting platform accessible at jeeta1.app (the "Platform"), which is designed to serve players in Bangladesh. We understand that privacy is important to our players, and we are committed to handling all personal data responsibly, transparently, and in compliance with applicable data-protection principles.

This Privacy Policy sets out in detail the personal data we collect from you when you register an account, use the Platform, make deposits or withdrawals, or contact our support team. It explains the lawful basis on which we process that data, the purposes for which it is used, how long it is retained, and the rights you hold in relation to your information.

By creating a jeeta1 account or by continuing to use the Platform after the effective date of this policy, you acknowledge that you have read and understood its contents. This Privacy Policy should be read alongside our Terms & Conditions and our Responsible Gaming policy, which together govern your relationship with jeeta1.

2. Data Controller

For the purposes of this Privacy Policy, jeeta1 acts as the data controller in respect of all personal data collected through the Platform. As the data controller, jeeta1 determines the purposes and means of processing personal data submitted by players and visitors.

If you have any questions, concerns, or requests relating to the processing of your personal data, you may contact us at any time using the contact details provided in Section 15 of this policy. All data-related enquiries are handled by the jeeta1 compliance and security team, which operates on Bangladesh Standard Time (UTC+6).

3. Data We Collect

jeeta 1 collects personal data in the categories described below. We collect only the data that is necessary for the purposes stated in this policy.

3.1 Identity and Contact Data

• Full name as registered on your National ID card or passport
• Date of birth (for mandatory age verification)
• Residential address, including city (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi)
• Email address
• Mobile phone number
• Username chosen during registration

3.2 Identity Verification (KYC) Data

• National ID card number and scanned copy
• Passport or driving licence copy (where provided as alternative identification)
• Selfie or photograph submitted for facial verification purposes
• Proof of address documentation (e.g., utility bill, bank statement)

3.3 Financial and Transaction Data

• Deposit and withdrawal amounts denominated in Bangladeshi Taka (৳ BDT)
• Payment method references (bKash account number, Nagad account number, Rocket or Upay reference, bank account details)
• Transaction timestamps and confirmation references
• Account balance history

3.4 Gaming and Betting Activity Data

• Game sessions, bet amounts, wager outcomes, and win/loss history
• Sports betting market selections, stake amounts, and settled results
• Bonus claims, free spin usage, and wagering requirement progress
• Responsible gaming tool settings (deposit limits, session time limits, self-exclusion status)

3.5 Technical and Device Data

• IP address and approximate geographic location derived from IP
• Browser type and version, operating system, and device type
• Session start and end times, pages visited, and features used on the Platform
• Cookie identifiers and similar tracking data (see Section 8)

3.6 Communications Data

• Content of support tickets, live chat transcripts, and email correspondence with the jeeta1 team
• Feedback, survey responses, and complaint records

4. How We Collect Data

jeeta1 collects personal data through the following channels:

• Directly from you — when you register an account, complete identity verification, make deposits or withdrawals, place bets, contact support, or respond to surveys.
• Automatically — when you browse the Platform, our servers and analytics tools automatically record device data, IP addresses, session data, and cookie identifiers.
• From payment providers — when you make a financial transaction via bKash, Nagad, Rocket, Upay, or a partner bank, those providers may share transaction confirmation data with jeeta1 to reconcile your account balance.
• From identity verification partners — where jeeta1 uses a third-party KYC service to verify the authenticity of documents you submit, that service may return verification results to us.
• From fraud-prevention and security tools — automated systems flag unusual activity patterns, which may generate risk scores or alerts associated with your account.

5. Legal Basis for Processing

jeeta1 processes your personal data on the following lawful bases:

Where we rely on consent as the lawful basis for processing (for example, for marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

6. How We Use Your Data

jeeta1 uses the personal data it collects for the following purposes:

• Account administration — creating, maintaining, and securing your jeeta1 account, including password resets and login verification.
• Transaction processing — crediting deposits, processing withdrawal requests, and maintaining an accurate ৳ BDT balance ledger for your account.
• Identity and age verification — confirming that you are at least 18 years of age and that your identity matches the details provided during registration. 18+
• Customer support — responding to your enquiries, resolving disputes, and following up on complaints submitted to the jeeta1 support team.
• Fraud and security — detecting, investigating, and preventing fraudulent activity, money laundering, bonus abuse, and breaches of the jeeta1 Terms & Conditions.
• Responsible gaming — monitoring gaming patterns that may indicate problem gambling behaviour and facilitating the use of self-management tools such as deposit limits and self-exclusion.
• Legal compliance — fulfilling obligations imposed by applicable law, including record-keeping requirements and responding to lawful requests from competent authorities.
• Service improvement — analysing aggregated usage data to improve Platform features, game selection, payment method reliability, and user experience.
• Marketing communications — where you have given explicit consent, sending personalised promotional offers, tournament announcements, and seasonal promotions (e.g., Eid, Pohela Boishakh) via email or in-Platform notification.

jeeta1 does not use personal data to make solely automated decisions that produce significant legal effects on players, except where required by law or where a player has given explicit consent.

7. Sharing Your Data

jeeta1 does not sell or rent your personal data to third parties. We may, however, share your data with the following categories of recipients under strictly controlled conditions:

7.1 Payment Service Providers

To process your deposits and withdrawals, we share necessary transaction data with payment partners including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and Islami Bank. These providers receive only the data required to execute and reconcile the specific transaction.

7.2 Identity Verification Partners

Where third-party KYC services are used to verify your identity documents, your submitted documents and personal details are shared with those services solely for verification purposes. These partners are contractually bound to handle your data securely and to use it only for the stated purpose.

7.3 Game and Technology Providers

Casino game suppliers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive a session token or player reference to initiate your game session. These providers do not receive your full personal profile.

7.4 Fraud Prevention and Security Services

Automated fraud detection systems and security tools may process technical data (such as IP addresses and device fingerprints) to assess account risk. These services operate under contractual data-processing agreements with jeeta1.

7.5 Legal and Regulatory Authorities

jeeta1 may disclose personal data to competent authorities, law enforcement agencies, or financial intelligence units when required to do so by applicable law, court order, or lawful regulatory request. We will inform you of any such disclosure where we are legally permitted to do so.

8. Cookies and Tracking Technologies

jeeta1 uses cookies and similar tracking technologies on the Platform. Cookies are small text files stored on your device that help us deliver a functional and personalised experience. The categories of cookies we use are as follows:

You may control optional cookies through your browser settings. Disabling certain cookies may affect the functionality of the Platform. jeeta1 does not use advertising or cross-site tracking cookies.

9. Data Retention

jeeta1 retains personal data for as long as is necessary to fulfil the purpose for which it was collected and to comply with applicable legal obligations. The following retention periods apply:

Where retention beyond these periods is required by law or for the purposes of ongoing legal proceedings, jeeta1 will retain the relevant data until those requirements are satisfied. Upon expiry of the applicable retention period, personal data is securely deleted or anonymised.

10. Data Security

jeeta1 implements a range of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption on all data transmitted between your device and the Platform, including during login, deposit, withdrawal, and account management operations.
• Encrypted data storage — sensitive fields such as passwords and payment references are stored using industry-standard hashing and encryption techniques; they are never stored in plain text.
• Access controls — access to personal data within jeeta1's internal systems is restricted to authorised personnel on a need-to-know basis, enforced by role-based access controls and multi-factor authentication.
• Regular security assessments — the Platform undergoes periodic vulnerability assessments and penetration testing to identify and remediate security weaknesses.
• Incident response procedures — jeeta1 maintains a documented data breach response procedure. In the event of a security incident affecting your personal data, we will notify affected players and relevant authorities within the timeframe required by applicable law.

While jeeta1 takes data security seriously and employs robust safeguards, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your own account credentials. If you suspect your account has been compromised, please contact us immediately at [email protected].

11. Your Rights

As a data subject, you hold the following rights in relation to your personal data held by jeeta1. To exercise any of these rights, please submit a written request to [email protected]. jeeta1 will respond within 30 days of receiving your request.

• Right of access — you have the right to request a copy of all personal data jeeta1 holds about you, along with information about how it is processed.
• Right to rectification — if any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.
• Right to erasure — in certain circumstances, you may request that jeeta1 delete your personal data. This right is subject to overriding legal obligations — for example, we are required to retain financial records for a defined period regardless of an erasure request.
• Right to restrict processing — you may request that jeeta1 temporarily restrict processing of your personal data while a dispute or correction request is under review.
• Right to data portability — where processing is carried out on the basis of consent or contract, you may request that we provide your personal data in a structured, commonly used, machine-readable format.
• Right to withdraw consent — where processing is based on your consent (for example, marketing emails), you may withdraw that consent at any time by updating your account notification preferences or by contacting support. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
• Right to object — you have the right to object to processing carried out on the basis of jeeta1's legitimate interests. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.

12. Children's Privacy

The jeeta1 Platform is intended exclusively for adults aged 18 years and over. 18+ jeeta1 does not knowingly collect personal data from individuals under the age of 18. If you are a parent or guardian and believe that a minor has registered an account or submitted personal data to jeeta1, please contact us immediately at [email protected]. We will investigate and take prompt action to close the account and delete any associated data.

jeeta1 employs age verification checks at the point of registration and may require documentary proof of age before a player account becomes fully active or before any withdrawal is processed. These measures are part of our broader commitment to responsible gaming and child protection.

13. Third-Party Links

The jeeta1 Platform may contain references to third-party game providers and payment partners. jeeta1 does not operate external websites and does not include clickable links to external domains in our content. Where third-party services are integrated directly into the Platform (such as game engines delivered by Pragmatic Play, Evolution Gaming, or Spribe), those services are bound by contractual data-processing agreements with jeeta1 and may have their own privacy policies governing data they independently collect.

jeeta1 accepts no responsibility for the privacy practices of third-party service providers beyond the contractual obligations those providers owe to jeeta1. Where possible, we encourage you to review the privacy policies of any third-party service with which you interact.

14. Changes to This Policy

jeeta1 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the structure of the Platform. When material changes are made, we will update the "Last updated" date at the top of this page and, where required, notify registered players via their registered email address.

Your continued use of the Platform following the posting of any revised Privacy Policy constitutes acknowledgment of the updated terms. If you do not agree with a revised policy, you should cease using the Platform and request account closure before the updated policy takes effect. Closure requests should be submitted to [email protected].

15. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to report a privacy concern, please contact the jeeta1 data compliance team. Support is available 24 hours a day, seven days a week, including all Bangladesh national holidays, on Bangladesh Standard Time (UTC+6).

Email: [email protected] (plain text — not a clickable link)

Please include "Privacy Request" in the subject line of your email and provide your registered username and a brief description of your request or concern. jeeta1 aims to acknowledge all privacy-related correspondence within two business days and to provide a substantive response within 30 calendar days.